Products
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Charm City Certified
CourseDiscover the heart of Baltimore! Charm City Certified is a free, fun, and official training that empowers residents, workers, and volunteers to deliver exceptional hospitality, unlock perks citywide, and share our story with pride.
Free
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Warm Welcome
CourseLearn how to create an inclusive, welcoming environment in hospitality. This course covers diversity and empathy and offers tools to foster meaningful connections with all visitors, helping you make a lasting impact.
Free
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Improving Self-Awareness
CourseSelf-awareness is developing an understanding your emotions and feelings. It is an awareness of the physical, emotional, and psychological self.
Free
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Business Etiquette
CourseThis course examines the basics, most importantly to be considerate of others, dress/appearance, the workplace versus social situations, business meetings, proper introductions and "the handshake", conversation skills/small talk, cultural differences
Free
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Customer Service
CourseEach and every one of us serves customers, whether we realize it or not. Maybe you"re on the front lines of a company, serving the people who buy your products.
Free
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Handling a Difficult Customer
CourseWouldn’t the world be a great place if every customer was a pleasure to deal with? We all know that is a fantasy land. So what is the best way to handle a difficult customer?
Free