Products
-
.png)
Warm Welcome: Accessibility in Hospitality
CourseThis 60-minute module covers preferred language, common missteps and accessibility tips to serve travelers with all disability types. This is an introduction to best practices specifically designed for Baltimore’s tourism and hospitality workforce.
Free
-
Charm City Certified
CourseDiscover the heart of Baltimore! Charm City Certified is a free, fun, and official training that empowers residents, workers, and volunteers to deliver exceptional hospitality, unlock perks citywide, and share our story with pride.
Free
-
.png)
Warm Welcome: Introduction
CourseLearn how to create an inclusive, welcoming environment in hospitality. This course covers diversity and empathy and offers tools to foster meaningful connections with all visitors, helping you make a lasting impact.
Free
-
Interpersonal Skills
CourseWe've all met that dynamic, charismatic person that just has a way with others, and has a way of being remembered.
Free
-
Employee Recruitment
CourseMany companies simply wait for talent to come to them. Simply advertising an open position and hoping that you find the right talent does not guarantee that you will find the best people.
Free
-
Unconscious Bias
CourseEveryone has unconscious biases. They live in the recesses of the human brain without us realizing it.
Free