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Visit Baltimore Education & Training Foundation Tourism Academy

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VISIT BALTIMORE

Renew your spirit of exploration.

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  • Charm City Certified

    Course

    Discover the heart of Baltimore! Charm City Certified is a free, fun, and official training that empowers residents, workers, and volunteers to deliver exceptional hospitality, unlock perks citywide, and share our story with pride.

    Free

  • Improving Self-Awareness

    Course

    Self-awareness is developing an understanding your emotions and feelings. It is an awareness of the physical, emotional, and psychological self.

    Free

  • Business Etiquette

    Course

    This course examines the basics, most importantly to be considerate of others, dress/appearance, the workplace versus social situations, business meetings, proper introductions and "the handshake", conversation skills/small talk, cultural differences

    Free

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