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Visit Baltimore Education & Training Foundation Tourism Academy

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VISIT BALTIMORE

Renew your spirit of exploration.

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  • Charm City Certified

    Course

    Discover the heart of Baltimore! Charm City Certified is a free, fun, and official training that empowers residents, workers, and volunteers to deliver exceptional hospitality, unlock perks citywide, and share our story with pride.

    Free

  • Warm Welcome

    Course

    Learn how to create an inclusive, welcoming environment in hospitality. This course covers diversity and empathy and offers tools to foster meaningful connections with all visitors, helping you make a lasting impact.

    Free

  • Improving Self-Awareness

    Course

    Self-awareness is developing an understanding your emotions and feelings. It is an awareness of the physical, emotional, and psychological self.

    Free

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