VISIT BALTIMORE
Renew your spirit of exploration.
All courses
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Warm Welcome: Accessibility in Hospitality
CourseThis 60-minute module covers preferred language, common missteps and accessibility tips to serve travelers with all disability types. This is an introduction to best practices specifically designed for Baltimore’s tourism and hospitality workforce.
Free
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Charm City Certified
CourseDiscover the heart of Baltimore! Charm City Certified is a free, fun, and official training that empowers residents, workers, and volunteers to deliver exceptional hospitality, unlock perks citywide, and share our story with pride.
Free
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Warm Welcome: Introduction
CourseLearn how to create an inclusive, welcoming environment in hospitality. This course covers diversity and empathy and offers tools to foster meaningful connections with all visitors, helping you make a lasting impact.
Free