Become Charm City Certified

Here are just a few of the great benefits available to those who complete this engaging, interactive course.

  • Text length of individual points can be shorter or longer depending on your needs

  • Text length of individual points can be shorter or longer depending on your needs

  • Text length of individual points can be shorter or longer depending on your needs

Course curriculum

    1. Taking This Course

    2. A Charm City Certified Course Welcome

    3. Course Welcome - new avatar

    4. Course Objectives

    5. Certification Benefits

    6. Welcome Survey

    7. Unforgettable Baltimore Experiences - new avatar

    1. Importance of First Impressions in Baltimore

    2. Greeting Visitors

    3. Infographic: Global Guide to Handshakes

    4. 7 Ways to be Welcoming

    5. Avoiding Stereotypes

    6. Exercise: Great First Impressions

    7. Ask The Right Questions

    8. 10 Great Questions To Engage Visitors

    1. Elements of a Complete Visitor Experience

    2. Things To Do

    3. Explore Things To Do

    4. A Foodie's City

    5. Explore Dining Options

    6. Exercise: Where to Eat

    7. Events Everyday

    8. Challenge: Events This Weekend

    9. Events Calendar

    10. Unlimited Experiences Survey

    1. Discover Baltimore's Brightest Light

    2. Understanding Visitor Needs: Service Empathy

    3. Answering Difficult Questions

    4. Impact of Tourism

    5. Exercise: Impact of Tourism

    6. Charming Visitors: Service With Empathy

    1. Resources for You

    2. Display Your Certificate

    3. Closing Survey

    4. Apply What You've Learned

About this course

  • Free
  • 35 lessons
  • 0 hours of video content

Discover your potential, starting today

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